{"id":5121,"date":"2022-03-01T16:15:00","date_gmt":"2022-03-01T15:15:00","guid":{"rendered":"http:\/\/skippay.cz\/blog\/?p=5121"},"modified":"2026-01-23T08:59:49","modified_gmt":"2026-01-23T07:59:49","slug":"jak-reklamovat-zbozi-z-e-shopu","status":"publish","type":"post","link":"https:\/\/skippay.cz\/blog\/jak-reklamovat-zbozi-z-e-shopu\/","title":{"rendered":"Jak reklamovat zbo\u017e\u00ed?"},"content":{"rendered":"\n

Kdy v\u00e1m vznik\u00e1 n\u00e1rok na reklamaci?<\/strong><\/h2>\n\n\n\n

Prodejce zodpov\u00edd\u00e1 za to, \u017ee je zbo\u017e\u00ed bez vad, m\u00e1 dohodnut\u00e9 vlastnosti a bude slou\u017eit sv\u00e9mu \u00fa\u010delu. Obchodn\u00edk tak\u00e9 ru\u010d\u00ed za kvalitu produktu i to, \u017ee bude v souladu s pr\u00e1vn\u00edmi p\u0159edpisy. Pokud prodejce n\u011bkter\u00e9 z t\u011bchto pravidel nedodr\u017e\u00ed, m\u016f\u017eete uplatnit sv\u00e9 pr\u00e1vo na reklamaci<\/strong>.<\/p>\n\n\n\n

Kam se obr\u00e1tit, kdy\u017e reklamace drhne?

<\/strong>U\u017eite\u010dn\u00e9 informace o tom, jak z\u00edskat zp\u011bt pen\u00edze, na kter\u00e9 m\u00e1te n\u00e1rok, najdete na Vasenaroky.cz<\/a><\/em>

<\/a>Spot\u0159ebitelsk\u00fd pr\u016fvodce<\/a>, za n\u00edm\u017e stoj\u00ed \u010cesk\u00e1 obchodn\u00ed inspekce<\/a>, vymezuje pr\u00e1va i povinnosti<\/em> spot\u0159ebitel\u016f.

Spot\u0159ebitelskou poradnu<\/a> na sv\u00e9m webu provozuje a pr\u016fb\u011b\u017en\u011b aktualizuje tak\u00e9 m\u011bs\u00ed\u010dn\u00edk dTest.<\/em><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Jak dlouho po n\u00e1kupu lze produkt reklamovat?<\/strong><\/h2>\n\n\n\n

Podle spot\u0159ebitelsk\u00e9ho z\u00e1kona m\u016f\u017eete zbo\u017e\u00ed reklamovat ve lh\u016ft\u011b 24 m\u011bs\u00edc\u016f<\/strong>. Kdy\u017e produkt koup\u00edte na e\u2013shopu, za\u010d\u00edn\u00e1 reklama\u010dn\u00ed lh\u016fta b\u011b\u017eet ode dne, kdy si n\u00e1kup<\/a> p\u0159evezmete. V p\u0159\u00edpad\u011b kamenn\u00e9ho obchodu se lh\u016fta po\u010d\u00edt\u00e1 ode dne n\u00e1kupu. V\u00fdhodou online n\u00e1kupu je, \u017ee kdy\u017e v\u00e1me nebude n\u011bco vyhovovat, m\u00e1te mo\u017enost zbo\u017e\u00ed do 14 dn\u016f od p\u0159evzet\u00ed vr\u00e1tit bez ud\u00e1n\u00ed d\u016fvodu. N\u011bkter\u00e9 e\u2013shopy nav\u00edc maj\u00ed lh\u016ftu pro vr\u00e1cen\u00ed zbo\u017e\u00ed prodlo\u017eenou t\u0159eba i na 100 dn\u00ed.<\/p>\n\n\n\n

Kdo plat\u00ed po\u0161tovn\u00e9 za reklamovan\u00e9 zbo\u017e\u00ed?<\/strong><\/h2>\n\n\n\n

N\u00e1klady na reklamaci jdou v\u017edy na vrub prod\u00e1vaj\u00edc\u00edho<\/strong>. Ten m\u00e1 povinnost dopravu uhradit i v p\u0159\u00edpad\u011b, \u017ee reklamaci vyhodnot\u00ed jako neopr\u00e1vn\u011bnou. Pokud by tedy od v\u00e1s obchodn\u00edk po\u017eadoval zasl\u00e1n\u00ed zbo\u017e\u00ed na vlastn\u00ed n\u00e1klady, m\u016f\u017eete ho upozornit, \u017ee na to nem\u00e1 pr\u00e1vo.<\/p>\n\n\n

TIP!<\/div>
Z\u00e1ruka prodlou\u017een\u00e1 a\u017e o 3 roky?<\/a> Se Skip Pay ji z\u00edsk\u00e1te u\u017e od 72 K\u010d.<\/b><\/div><\/div>\n\n\n\n

Jak reklamovan\u00e9 zbo\u017e\u00ed zabalit?<\/strong><\/h2>\n\n\n\n

Zbo\u017e\u00ed je p\u0159ed odesl\u00e1n\u00edm na reklamaci pot\u0159eba d\u016fkladn\u011b zabalit<\/strong>, zvl\u00e1\u0161t\u011b jedn\u00e1\u2013li se o k\u0159ehk\u00fd materi\u00e1l, jako je sklo. Pokud je p\u0159edm\u011bt\u016f v\u00edce, zabalte je zvl\u00e1\u0161\u0165, ide\u00e1ln\u011b do n\u011bkolika vrstev bublinkov\u00e9 f\u00f3lie. Produkty do krabice <\/a>um\u00edst\u011bte tak, aby se voln\u011b nepohybovaly, odd\u011blit je m\u016f\u017eete t\u0159eba kartonem. Voln\u00fd prostor v krabici m\u016f\u017ee b\u00fdt vypln\u011bn fixa\u010dn\u00edm materi\u00e1lem br\u00e1n\u00edc\u00edm pohybu zbo\u017e\u00ed uvnit\u0159, nap\u0159\u00edklad zmuchlan\u00fdm novinov\u00fdm pap\u00edrem.<\/p>\n\n\n\n

\"Jak
Zbo\u017e\u00ed v\u017edy zabalte tak, aby se po cest\u011b nepo\u0161kodilo.<\/figcaption><\/figure>\n\n\n\n

Jak\u00fd m\u016f\u017ee b\u00fdt postup ze strany obchodn\u00edka?<\/strong><\/h2>\n\n\n\n

Pokud prod\u00e1vaj\u00edc\u00ed va\u0161i reklamaci vyhodnot\u00ed jako opr\u00e1vn\u011bnou, m\u016f\u017ee pro v\u00e1s zajistit opravu zbo\u017e\u00ed. Jestli\u017ee opravu nelze prov\u00e9st, m\u016f\u017ee obchodn\u00edk zbo\u017e\u00ed vym\u011bnit za nov\u00e9, doplnit jeho chyb\u011bj\u00edc\u00ed \u010d\u00e1st, d\u00e1t v\u00e1m slevu jako kompenzaci vady nebo v\u00e1m vr\u00e1tit kupn\u00ed cenu v d\u016fsledku odstoupen\u00ed od kupn\u00ed smlouvy. Pokud se vady na zbo\u017e\u00ed vyskytuj\u00ed opakovan\u011b<\/strong> (t\u0159ikr\u00e1t v p\u0159\u00edpad\u011b stejn\u00e9 vady a \u010dty\u0159ikr\u00e1t v p\u0159\u00edpad\u011b r\u016fzn\u00e9 vady) nebo jich je v\u00edce najednou ve stejn\u00e9m \u010dase, m\u016f\u017eete z pozice kupuj\u00edc\u00edho po\u017eadovat v\u00fdm\u011bnu za nov\u00e9 zbo\u017e\u00ed nebo odstoupen\u00ed od kupn\u00ed smlouvy a vr\u00e1cen\u00ed pen\u011bz.<\/p>\n\n\n

\"Nev\u00edte,<\/a><\/figure>\n
\"Nev\u00edte,<\/a><\/figure>\n\n\n

Kolik \u010dasu m\u00e1 obchodn\u00edk na vy\u0159\u00edzen\u00ed reklamace?<\/strong><\/h2>\n\n\n\n

K vy\u0159\u00edzen\u00ed reklamace by prodejce m\u011bl p\u0159istoupit co nejd\u0159\u00edve, nejpozd\u011bji ale do 30 dn\u016f ode dne jej\u00edho uplatn\u011bn\u00ed<\/strong>. V n\u011bkter\u00fdch p\u0159\u00edpadech se obchodn\u00edk m\u016f\u017ee se z\u00e1kazn\u00edkem dohodnout na del\u0161\u00ed reklama\u010dn\u00ed lh\u016ft\u011b, ale z\u00e1kazn\u00edk<\/a> mus\u00ed b\u00fdt s prodlou\u017een\u00edm srozum\u011bn a souhlasit s n\u00edm.<\/p>\n\n\n

TIP!<\/div>
Investujte p\u0159i ka\u017ed\u00e9m n\u00e1kupu. <\/a>Je to snadn\u00e9 a sta\u010dit v\u00e1m budou desetikoruny<\/b>.<\/div><\/div>\n\n\n\n

V jak\u00fdch situac\u00edch sm\u00ed obchodn\u00edk reklamaci zam\u00edtnout?<\/strong><\/h2>\n\n\n\n

Prod\u00e1vaj\u00edc\u00ed m\u016f\u017ee reklamaci zam\u00edtnout v p\u0159\u00edpad\u011b, kdy prok\u00e1\u017ee, \u017ee jste vady na zbo\u017e\u00ed zp\u016fsobili sami <\/strong>nebo jste o nich v\u011bd\u011bli u\u017e p\u0159i n\u00e1kupu, p\u0159\u00edpadn\u011b jste na jejich z\u00e1klad\u011b dostali slevu. Obchodn\u00edk neodpov\u00edd\u00e1 tak\u00e9 za b\u011b\u017en\u00e9 opot\u0159eben\u00ed v\u011bci nebo vady, kter\u00e9 vznikly v d\u016fsledku nespr\u00e1vn\u00e9ho pou\u017e\u00edv\u00e1n\u00ed zbo\u017e\u00ed. Reklamaci je t\u0159eba uplatnit b\u011bhem 24m\u011bs\u00ed\u010dn\u00ed lh\u016fty a bez zbyte\u010dn\u00e9ho odkladu, aby se vada zbyte\u010dn\u011b neroz\u0161i\u0159ovala.


<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

P\u0159estal produkt, kter\u00fd jste si ned\u00e1vno po\u0159\u00eddili, fungovat jak m\u00e1? Pokud od\u00a0n\u00e1kupu je\u0161t\u011b neuplynuly dva roky, m\u016f\u017eete v\u00fdrobek reklamovat u\u00a0prodejce. Abychom v\u00e1m u\u0161et\u0159ili \u010das, pod\u00edvali jsme se na\u00a0proces reklamace trochu podrobn\u011bji. A\u00a0m\u00e1me pro v\u00e1s odpov\u011bdi na\u00a0nej\u010dast\u011bj\u0161\u00ed ot\u00e1zky.<\/p>\n","protected":false},"author":6,"featured_media":5114,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[36,17,25,1495,24],"class_list":["post-5121","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-eshopy","tag-odlozena-platba","tag-prodlouzena-zaruka","tag-reklamace","tag-tipy-triky","entry"],"acf":[],"yoast_head":"\nJak reklamovat zbo\u017e\u00ed? | Skip PAy<\/title>\n<meta name=\"description\" content=\"Chyst\u00e1te se reklamovat rozbit\u00e9 nebo kazov\u00e9 zbo\u017e\u00ed? Porad\u00edme v\u00e1m, jak\u00e1 m\u00e1te pr\u00e1va. 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