{"id":5877,"date":"2024-04-10T15:30:00","date_gmt":"2024-04-10T13:30:00","guid":{"rendered":"http:\/\/skippay.cz\/blog\/?p=5877"},"modified":"2026-01-22T15:53:43","modified_gmt":"2026-01-22T14:53:43","slug":"jak-se-branit-kdyz-prodejce-odmita-vraceni-penez","status":"publish","type":"post","link":"https:\/\/skippay.cz\/blog\/jak-se-branit-kdyz-prodejce-odmita-vraceni-penez\/","title":{"rendered":"Jak se br\u00e1nit, kdy\u017e prodejce odm\u00edt\u00e1 vr\u00e1cen\u00ed pen\u011bz?"},"content":{"rendered":"\n

Mo\u017en\u00e1 to zn\u00e1te sami \u2013\u2060 n\u00e1kup<\/a>, ze kter\u00e9ho jste m\u011bli p\u016fvodn\u011b radost, se v\u00e1m rozle\u017e\u00ed v hlav\u011b a zjist\u00edte, \u017ee v\u00e1m produkt tak \u00fapln\u011b nevyhovuje<\/strong>. Ne v\u017edy ho ale m\u016f\u017eete bez pot\u00ed\u017e\u00ed vr\u00e1tit. Z\u00e1le\u017e\u00ed toti\u017e na zp\u016fsobu, jak\u00fdm jste ho koupili, i vst\u0159\u00edcnosti konkr\u00e9tn\u00edho prodejce. Zat\u00edmco n\u011bkte\u0159\u00ed v\u00e1m bez zbyte\u010dn\u00fdch pr\u016ftah\u016f vyjdou vst\u0159\u00edc, jin\u00ed se k vr\u00e1cen\u00ed pen\u011bz tak p\u0159\u00edzniv\u011b nestav\u00ed.<\/p>\n\n\n\n

Z\u00e1rove\u0148 je t\u0159eba rozli\u0161ovat mezi vr\u00e1cen\u00edm zbo\u017e\u00ed a\u00a0reklamac\u00ed<\/a>. Na\u00a0reklamaci toti\u017e m\u00e1te jako kupuj\u00edc\u00ed pr\u00e1vo v\u017edy<\/strong>, jen to mus\u00edte stihnout v\u00a0z\u00e1ru\u010dn\u00ed lh\u016ft\u011b, kter\u00e1 je v\u00a0\u010cesku standardn\u011b 24\u00a0m\u011bs\u00edc\u016f.<\/strong> Reklamovat m\u016f\u017eete jakoukoliv vadu zbo\u017e\u00ed, o\u00a0kter\u00e9 jste v\u00a0dob\u011b n\u00e1kupu nem\u011bli pon\u011bt\u00ed. Prod\u00e1vaj\u00edc\u00ed m\u00e1 na vy\u0159\u00edzen\u00ed reklamace 30\u00a0dn\u016f<\/strong>, b\u011bhem kter\u00fdch vyhodnot\u00ed, jak bude d\u00e1le postupovat.<\/p>\n\n\n\n

\"Vr\u00e1cen\u00ed
Komunikace s prodejcem nen\u00ed v\u017edy jednoduch\u00e1.<\/figcaption><\/figure>\n\n\n\n

Pokud po\u010d\u00edt\u00e1te s t\u00edm, \u017ee v\u00e1m p\u0159i reklamaci automaticky vznik\u00e1 n\u00e1rok na vr\u00e1cen\u00ed pen\u011bz za zbo\u017e\u00ed, mus\u00edme v\u00e1s zklamat. Pen\u00edze sm\u00edte po\u017eadovat a\u017e po t\u0159et\u00ed reklamaci stejn\u00e9 vady<\/strong>. Prod\u00e1vaj\u00edc\u00ed v\u00e1m krom\u011b toho m\u016f\u017ee nab\u00eddnout opravu zbo\u017e\u00ed nebo v\u00fdm\u011bnu rozbit\u00e9 sou\u010d\u00e1stky. Je tak\u00e9 pot\u0159eba po\u010d\u00edtat s t\u00edm, \u017ee prodejce usoud\u00ed, \u017ee k vad\u011b do\u0161lo kv\u016fli nevhodn\u00e9mu zach\u00e1zen\u00ed s produktem a va\u0161i reklamaci neuzn\u00e1.<\/p>\n\n\n

TIP!<\/div>
TIP: Se Skip Pay m\u016f\u017eete chr\u00e1nit sv\u00e9 n\u00e1kupy jedn\u00edm z nejv\u00fdhodn\u011bj\u0161\u00edch poji\u0161t\u011bn\u00ed na trhu.<\/a> F\u00e9rov\u00e9 podm\u00ednky, online sjedn\u00e1n\u00ed a cena u\u017e od 9 K\u010d ro\u010dn\u011b.<\/div><\/div>\n\n\n\n

E-shopy b\u00fdvaj\u00ed k vr\u00e1cen\u00ed pen\u011bz benevolentn\u011bj\u0161\u00ed<\/strong><\/h2>\n\n\n\n

P\u0159i n\u00e1kupu zbo\u017e\u00ed p\u0159es internet m\u00e1 kupuj\u00edc\u00ed podle ob\u010dansk\u00e9ho z\u00e1kon\u00edku pr\u00e1vo zakoupen\u00fd produkt vr\u00e1tit bez ud\u00e1n\u00ed d\u016fvodu do 14 dn\u016f<\/strong>, a t\u00edm odstoupit od kupn\u00ed smlouvy. Obchodn\u00edk mu pak podle z\u00e1kona mus\u00ed vr\u00e1tit pen\u00edze, op\u011bt ve 14denn\u00ed lh\u016ft\u011b. D\u016fvod je jednoduch\u00fd \u2013\u2060 p\u0159i online n\u00e1kupu si z\u00e1kazn\u00edk<\/a> nem\u016f\u017ee zbo\u017e\u00ed fyzicky prohl\u00e9dnout, osahat a vyzkou\u0161et. Vr\u00e1cen\u00ed do dvou t\u00fddn\u016f se t\u00fdk\u00e1 i objedn\u00e1vek p\u0159es internet, kter\u00e9 jste si vyzvedli v kamenn\u00e9 pobo\u010dce<\/strong> dan\u00e9ho prodejce.<\/p>\n\n\n

TIP!<\/div>
Se Skip Pay nikdy nekupujte zaj\u00edce v pytli. Na zaplacen\u00ed sv\u00fdch n\u00e1kupu m\u016f\u017eete m\u00edt a\u017e 50 dn\u016f.<\/a><\/b> Zdarma a bez h\u00e1\u010dk\u016f.<\/div><\/div>\n\n\n\n

N\u011bkter\u00e9 internetov\u00e9 obchody se sna\u017e\u00ed vych\u00e1zet sv\u00fdm z\u00e1kazn\u00edk\u016fm maxim\u00e1ln\u011b vst\u0159\u00edc a nab\u00edzej\u00ed jim prodlou\u017eenou lh\u016ftu pro vr\u00e1cen\u00ed zbo\u017e\u00ed<\/strong>. M\u016f\u017ee j\u00edt o 30, 45 nebo i 100 dn\u016f, b\u011bhem kter\u00fdch se kupuj\u00edc\u00ed m\u016f\u017ee rozhodnout, jestli si produkt ponech\u00e1, nebo ho nepo\u0161kozen\u00e9 a nepou\u017eit\u00e9 vr\u00e1t\u00ed.<\/p>\n\n\n\n

P\u0159i vr\u00e1cen\u00ed zbo\u017e\u00ed v\u00e1m obchodn\u00edk mus\u00ed vr\u00e1tit nejen kupn\u00ed cenu v\u00fdrobku, ale i n\u00e1klady na dopravu<\/strong>. Jak p\u0159i vr\u00e1cen\u00ed zbo\u017e\u00ed postupovat, zjist\u00edte v obchodn\u00edch podm\u00ednk\u00e1ch e\u2011shopu, p\u0159\u00edpadn\u011b v sekci v\u011bnovan\u00e9 doprav\u011b a platb\u011b za zbo\u017e\u00ed.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

V kamenn\u00e9m obchod\u011b z\u00e1le\u017e\u00ed na prodejci<\/strong><\/h2>\n\n\n\n

V p\u0159\u00edpad\u011b zbo\u017e\u00ed po\u0159\u00edzen\u00e9ho v kamenn\u00e9 prodejn\u011b nemus\u00ed prodejce kupuj\u00edc\u00edmu umo\u017enit jeho vr\u00e1cen\u00ed nebo v\u00fdm\u011bnu za jin\u00e9<\/strong>. \u017d\u00e1dn\u00fd pr\u00e1vn\u00ed p\u0159edpis toti\u017e nestanov\u00ed obchodn\u00edkovi povinnost p\u0159ijmout zp\u011bt zbo\u017e\u00ed, kter\u00e9 z\u00e1kazn\u00edkovi z r\u016fzn\u00fdch d\u016fvod\u016f nevyhovuje. D\u016fvodem je, \u017ee v kamenn\u00e9m obchod\u011b si z\u00e1kazn\u00edk m\u016f\u017ee na rozd\u00edl od e\u2011shopu produkt prohl\u00e9dnout, a proto dob\u0159e v\u00ed, co kupuje.<\/p>\n\n\n\n

P\u0159esto n\u011bkte\u0159\u00ed obchodn\u00edci v\u00fdm\u011bnu zbo\u017e\u00ed nebo t\u0159eba vr\u00e1cen\u00ed nevhodn\u00e9ho d\u00e1rku umo\u017e\u0148uj\u00ed, a to obvykle do 14 nebo 30 dn\u016f<\/strong>. Jde ale \u010dist\u011b o jejich dobrou v\u016fli. Proto si p\u0159ed n\u00e1kupem zjist\u011bte, jakou politiku v\u00fdm\u011bny nebo vracen\u00ed zbo\u017e\u00ed konkr\u00e9tn\u00ed prodejce preferuje. Existuj\u00ed \u010dty\u0159i sc\u00e9n\u00e1\u0159e:<\/p>\n\n\n\n

    \n
  1. prodejce produkt, kter\u00fd nevykazuje \u017e\u00e1dnou vadu, zp\u011bt nep\u0159ijme,<\/strong><\/li>\n\n\n\n
  2. nab\u00eddne v\u00e1m v\u00fdm\u011bnu za jin\u00e9 zbo\u017e\u00ed, <\/strong><\/li>\n\n\n\n
  3. hodnotu n\u00e1kupu v\u00e1m p\u0159ip\u00ed\u0161e na d\u00e1rkovou kartu, kterou m\u016f\u017eete pou\u017e\u00edt pozd\u011bji,<\/strong><\/li>\n\n\n\n
  4. vr\u00e1t\u00ed v\u00e1m pen\u00edze.<\/strong><\/li>\n<\/ol>\n\n\n\n

    A co kdy\u017e zbo\u017e\u00ed v\u016fbec nedoraz\u00ed?<\/strong><\/h2>\n\n\n\n

    Zaplatili jste za zbo\u017e\u00ed p\u0159edem, ale bal\u00ed\u010dek st\u00e1le nikde? Na vin\u011b mohou b\u00fdt pot\u00ed\u017ee s dopravou, nedostatek zbo\u017e\u00ed na skladu<\/a> nebo t\u0159eba v\u00fdpadek ve v\u00fdrob\u011b. Seri\u00f3zn\u00ed prodejce by v\u00e1s m\u011bl o d\u016fvodu zpo\u017ed\u011bn\u00ed informovat<\/strong> a nab\u00eddnout v\u00e1m mo\u017enosti, jak situaci \u0159e\u0161it.<\/p>\n\n\n\n

    Se Skip Pay m\u016f\u017eete platit a\u017e po vyzkou\u0161en\u00ed a prohl\u00e9dnut\u00ed zbo\u017e\u00ed. Nic tak neriskujete \u2014 pen\u00edze, kter\u00fdmi byla uhrazena objedn\u00e1vka, nejsou va\u0161e, tak\u017ee za v\u00e1s p\u0159\u00edpadn\u00e9 pot\u00ed\u017ee s prod\u00e1vaj\u00edc\u00edm vy\u0159e\u0161\u00edme my. Nestane se v\u00e1m tak, \u017ee se budete s prodejcem o platbu handrkovat.<\/strong><\/em><\/strong><\/em><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    Pokud nastal probl\u00e9m s doru\u010den\u00edm zbo\u017e\u00ed z online objedn\u00e1vky, m\u016f\u017eete uplatnit pr\u00e1vo na odstoupen\u00ed od kupn\u00ed smlouvy<\/strong> a sv\u00e9 pen\u00edze po\u017eadovat zp\u011bt. D\u011bl\u00e1 obchodn\u00edk mrtv\u00e9ho brouka i p\u0159es va\u0161e pokusy o kontaktov\u00e1n\u00ed? M\u016f\u017eete p\u0159istoupit k zasl\u00e1n\u00ed p\u0159ed\u017ealobn\u00ed v\u00fdzvy, kter\u00e1 prodejce k aktivit\u011b p\u0159im\u011bje.<\/p>\n\n\n

    \"Nakupte<\/a><\/figure>\n
    \"Nakupte<\/a><\/figure>\n\n\n

    Z pozice nakupuj\u00edc\u00edho m\u016f\u017eete v souladu se z\u00e1konem o ochran\u011b spot\u0159ebitele p\u0159istoupit tak\u00e9 k mimosoudn\u00edmu \u0159e\u0161en\u00ed sporu prost\u0159ednictv\u00edm \u010cesk\u00e9 obchodn\u00ed inspekce (\u010cOI<\/a>)<\/strong>. Ta rozhodne, kdo je v dan\u00e9 situaci v pr\u00e1vu, a pokud jste to vy, m\u016f\u017ee prodejci ud\u011blit nemalou pokutu. Jakmile obchodn\u00edkovi pohroz\u00edte \u010cOI, v\u011bci se obvykle daj\u00ed do pohybu.<\/p>\n\n\n\n

    Dr\u017e\u00edme v\u00e1m palce, a\u0165 jsou va\u0161e n\u00e1kupy co nejp\u0159\u00edjemn\u011bj\u0161\u00ed. Se Skip Pay je to jistota.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Ne ka\u017ed\u00fd n\u00e1kup prob\u011bhne ide\u00e1ln\u011b. A\u0165\u00a0u\u017e nakupujete v\u00a0kamenn\u00e9m obchod\u011b, nebo online, m\u016f\u017ee se st\u00e1t, \u017ee v\u00e1m produkt nesedne nebo nespln\u00ed va\u0161e o\u010dek\u00e1v\u00e1n\u00ed. Jak\u00e1 m\u00e1te pr\u00e1va, pokud jde o\u00a0vr\u00e1cen\u00ed pen\u011bz za\u00a0zbo\u017e\u00ed? Zjistili jsme to za\u00a0v\u00e1s.<\/p>\n","protected":false},"author":16,"featured_media":5873,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[122,24,161],"class_list":["post-5877","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-skip-pay","tag-tipy-triky","tag-vraceni-zbozi","entry"],"acf":[],"yoast_head":"\nJak se br\u00e1nit, kdy\u017e prodejce odm\u00edt\u00e1 vr\u00e1cen\u00ed pen\u011bz? | Skip Pay<\/title>\n<meta name=\"description\" content=\"Kdy m\u00e1te n\u00e1rok na vr\u00e1cen\u00ed pen\u011bz nebo v\u00fdm\u011bnu zbo\u017e\u00ed? 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