{"id":7468,"date":"2023-05-24T16:24:40","date_gmt":"2023-05-24T15:24:40","guid":{"rendered":"http:\/\/skippay.cz\/blog\/?p=7468"},"modified":"2023-05-28T10:33:53","modified_gmt":"2023-05-28T09:33:53","slug":"reklamace-nebo-vraceni-zbozi","status":"publish","type":"post","link":"https:\/\/skippay.cz\/blog\/reklamace-nebo-vraceni-zbozi\/","title":{"rendered":"Kdy\u017e se n\u00e1kup nezda\u0159\u00ed: Reklamace nebo vr\u00e1cen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"\n

Jak reklamovat zbo\u017e\u00ed<\/h2>\n\n\n\n

Na zbo\u017e\u00ed z e-shopu plat\u00ed dvoulet\u00e1 z\u00e1ruka, kter\u00e1 za\u010d\u00edn\u00e1 dnem doru\u010den\u00ed zbo\u017e\u00ed. Pokud se v\u00e1m zbo\u017e\u00ed b\u011bhem t\u00e9to doby rozbije a \u0161kodu jste nezp\u016fsobili sami nespr\u00e1vn\u00fdm zach\u00e1zen\u00edm, m\u016f\u017eete ho reklamovat. V\u00fdrobn\u00ed vadu mus\u00edte e-shopu ozn\u00e1mit, vyplnit reklama\u010dn\u00ed protokol a dolo\u017eit \u00fa\u010dtenku k n\u00e1kupu. Z\u00e1rove\u0148 je pot\u0159eba vadn\u00fd v\u00fdrobek zaslat do e-shopu k posouzen\u00ed.<\/p>\n\n\n

TIP!<\/div>
TIP: Nem\u016f\u017eete dohledat \u00fa\u010dtenku za zbo\u017e\u00ed? Reklamaci m\u016f\u017eete podat i tak. Sta\u010d\u00ed prok\u00e1zat, \u017ee jste n\u00e1kup<\/a> opravdu uskute\u010dnili v konkr\u00e9tn\u00edm obchod\u011b. P\u0159i online platb\u011b t\u0159eba v\u00fdpisem z bankovn\u00edho \u00fa\u010dtu, kde je transakce uvedena.<\/div><\/div>\n\n\n\n

Prodejce mus\u00ed reklamaci vy\u0159\u00eddit do 30 dn\u016f, v opa\u010dn\u00e9m p\u0159\u00edpad\u011b m\u00e1te n\u00e1rok na vr\u00e1cen\u00ed pln\u00e9 \u010d\u00e1stky za zbo\u017e\u00ed. V p\u0159\u00edpad\u011b uzn\u00e1n\u00ed reklamace m\u016f\u017eete jako z\u00e1kazn\u00edk<\/a> po\u017eadovat vr\u00e1cen\u00ed cel\u00e9 zaplacen\u00e9 \u010d\u00e1stky, v\u00fdm\u011bnu zbo\u017e\u00ed za nov\u00e9, poskytnut\u00ed slevy<\/a> nebo opravy. Pokud v\u00e1m bude reklamace uzn\u00e1na, m\u016f\u017eete od e-shopu po\u017eadovat i proplacen\u00ed n\u00e1klad\u016f na dopravu.<\/p>\n\n\n\n

JAK\u00c9 ZBO\u017d\u00cd NELZE REKLAMOVAT?
<\/strong>
Reklamaci nem\u016f\u017eete uplat\u0148ovat na vadu, na kterou jste byli p\u0159ed n\u00e1kupem upozorn\u011bni nebo kv\u016fli kter\u00e9 byl v\u00fdrobek zlevn\u011bn. Reklamovat nelze ani vady, kter\u00e9 jste zp\u016fsobili sami nebo byly zp\u016fsobeny obvykl\u00fdm u\u017e\u00edv\u00e1n\u00edm. Reklamace se z\u00e1rove\u0148 nevztahuje na v\u00fdrobky, kter\u00fdm uplynula doba \u017eivotnosti (nap\u0159\u00edklad vybit\u00ed baterie).<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Vr\u00e1cen\u00ed zbo\u017e\u00ed z e-shopu<\/h2>\n\n\n\n

P\u0159i n\u00e1kupu zbo\u017e\u00ed na internetu m\u016f\u017eete odstoupit od smlouvy do 14 dn\u016f, a to bez ud\u00e1n\u00ed d\u016fvodu. Lh\u016fta na odstoupen\u00ed se po\u010d\u00edt\u00e1 od p\u0159evzet\u00ed zbo\u017e\u00ed, nikoliv od objedn\u00e1vky. Vr\u00e1cen\u00e9 zbo\u017e\u00ed mus\u00ed b\u00fdt nepou\u017eit\u00e9 a s visa\u010dkami, ide\u00e1ln\u011b i v p\u016fvodn\u00edm obalu. D\u00e1le je pot\u0159eba vyplnit formul\u00e1\u0159 pro odstoupen\u00ed od smlouvy. Ten si m\u016f\u017eete st\u00e1hnout na str\u00e1nk\u00e1ch e-shopu, nebo ho najdete v pap\u00edrov\u00e9 podob\u011b v z\u00e1silce se zbo\u017e\u00edm. U formul\u00e1\u0159e obvykle b\u00fdvaj\u00ed i podrobn\u00e9 instrukce, jak v p\u0159\u00edpad\u011b vr\u00e1cen\u00ed zbo\u017e\u00ed postupovat.<\/p>\n\n\n\n

KDY ZBO\u017d\u00cd OBJEDNAN\u00c9 P\u0158ES INTERNET NELZE VR\u00c1TIT?
<\/strong>
Vr\u00e1tit nejde zbo\u017e\u00ed, kter\u00e9 podl\u00e9h\u00e1 rychl\u00e9 zk\u00e1ze, jako jsou potraviny nebo kv\u011btiny. Poslat zp\u011bt nem\u016f\u017eete ani zbo\u017e\u00ed upraven\u00e9 podle va\u0161eho p\u0159\u00e1n\u00ed, nap\u0159\u00edklad \u0161perky vyroben\u00e9 na m\u00edru. Vr\u00e1tit nelze ani rozbalen\u00e9 hygienick\u00e9 pot\u0159eby, zvukov\u00e9 a video nahr\u00e1vky, po\u010d\u00edta\u010dov\u00e9 programy nebo noviny a \u010dasopisy.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
\"reklamace
Vr\u00e1cen\u00e9 zbo\u017e\u00ed mus\u00ed b\u00fdt nepou\u017eit\u00e9 a v p\u016fvodn\u00edm obalu. N\u00e1klady na vr\u00e1cen\u00ed jdou z va\u0161\u00ed kapsy.<\/em><\/figcaption><\/figure>\n\n\n\n

Nespalte se p\u0159i n\u00e1kupu na nezn\u00e1m\u00e9m e-shopu<\/h2>\n\n\n\n

P\u0159i n\u00e1kupech na nezn\u00e1m\u00fdch e-shopech rad\u011bji nepla\u0165te p\u0159edem a nejprve si o obchodu n\u011bco zjist\u011bte. Zaj\u00edmejte se o to, v jak\u00e9 zemi m\u00e1 s\u00eddlo, jak\u00e1 jsou u\u017eivatelsk\u00e1 hodnocen\u00ed e-shopu i jak\u00e9 m\u00e1 obchodn\u00ed podm\u00ednky. Postupy pro reklamaci a vr\u00e1cen\u00ed zbo\u017e\u00ed v EU jsou podobn\u00e9. V p\u0159\u00edpad\u011b objedn\u00e1vky zbo\u017e\u00ed mimo EU m\u016f\u017ee b\u00fdt proces o n\u011bco slo\u017eit\u011bj\u0161\u00ed.<\/p>\n\n\n\n

JAK POZNAT F\u00c9ROV\u00dd OBCHOD?
<\/strong>
U d\u016fv\u011bryhodn\u00e9ho e-shopu najdete na jeho str\u00e1nk\u00e1ch v\u0161echny d\u016fle\u017eit\u00e9 \u00fadaje jako je obchodn\u00ed jm\u00e9no, I\u010c, DI\u010c, bankovn\u00ed spojen\u00ed, telefon, e-mail, adresa s\u00eddla a jm\u00e9no odpov\u011bdn\u00e9 osoby. O jeho v\u011brohodnosti v\u00e1m napov\u00ed i u\u017eivatelsk\u00e9 recenze na nestrann\u00e9m port\u00e1lu.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Jak si uleh\u010dit vr\u00e1cen\u00ed zbo\u017e\u00ed<\/h2>\n\n\n\n

Vr\u00e1cen\u00ed zbo\u017e\u00ed m\u016f\u017ee b\u00fdt \u010dasov\u011b i finan\u010dn\u011b n\u00e1ro\u010dn\u00e9. Nepot\u0159ebn\u00e9 zbo\u017e\u00ed mus\u00edte zabalit, vyplnit formul\u00e1\u0159 o odstoupen\u00ed od smlouvy a p\u0159edat bal\u00edk ur\u010den\u00e9mu dopravci. P\u0159i vracen\u00ed zbo\u017e\u00ed by v\u00e1m m\u011bl obchodn\u00edk pen\u00edze vyplatit do 14 dn\u016f od odstoupen\u00ed od smlouvy. N\u00e1klady na dopravu jdou ale z va\u0161\u00ed kapsy.<\/p>\n\n\n\n

Vyhn\u011bte se komplikovan\u00e9mu vracen\u00ed zbo\u017e\u00ed a zdlouhav\u00e9mu \u010dek\u00e1n\u00ed na pen\u00edze. Vyu\u017eijte odlo\u017eenou platbu.<\/a> Za zbo\u017e\u00ed p\u0159edem nic neplat\u00edte, po doru\u010den\u00ed si ho v klidu prohl\u00e9dnete a uhrad\u00edte jen to, co si nech\u00e1te. Co v\u00e1m nesedne, jednodu\u0161e vr\u00e1t\u00edte zp\u011bt. <\/p>\n\n\n

TIP!<\/div>
TIP: S odlo\u017eenou platbou m\u016f\u017eete bez obav nakupovat i p\u0159ed v\u00fdplatou. Za ka\u017ed\u00fd n\u00e1kup v\u00e1s nav\u00edc odm\u011bn\u00edme<\/a>.<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Objednali jste si zbo\u017e\u00ed z e-shopu, ale nespl\u0148uje va\u0161e p\u0159edstavy, nebo se v\u00e1m porouchalo je\u0161t\u011b v z\u00e1ruce? Z\u0159ejm\u011b ho budete cht\u00edt vr\u00e1tit. N\u011bkter\u00e9 e-shopy maj\u00ed tak slo\u017eit\u00fd zp\u016fsob vr\u00e1cen\u00ed zbo\u017e\u00ed, \u017ee to mnoh\u00e9 odrad\u00ed. Jde to ale i jinak. Rychle a bez zbyte\u010dn\u00fdch poplatk\u016f za drahou dopravu.<\/p>\n","protected":false},"author":30,"featured_media":7469,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[2258,24,161],"class_list":["post-7468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-nakupy","tag-tipy-triky","tag-vraceni-zbozi","entry"],"acf":[],"yoast_head":"\nKdy\u017e se n\u00e1kup nezda\u0159\u00ed: Reklamace nebo vr\u00e1cen\u00ed zbo\u017e\u00ed I Skip Pay<\/title>\n<meta name=\"description\" content=\"Rychl\u00e9 vr\u00e1cen\u00ed zbo\u017e\u00ed bez zbyte\u010dn\u00fdch poplatk\u016f za drahou dopravu? Zkuste odlo\u017eenou platbu a z\u00edskejte odm\u011bnu za ka\u017ed\u00fd n\u00e1kup. 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